At Th’Eden, we want you to book with peace of mind. Our policy is clear and has no fine print: these are the deadlines and conditions that apply to your booking.

How payment works
To confirm a booking, 30% of the total is paid. The remaining 70% is charged automatically when the free cancellation period for your stay ends (see below). For bookings made within that period, the full amount is paid at the time of booking.

Cancellation periods
You can cancel with a full refund, including the deposit, within these periods:

• Stays of fewer than 15 nights: up to 14 days before arrival.
• Stays of 15 nights or more: up to 60 days before arrival.

After that period, the booking is no longer refundable, as the second payment will have been processed. Some homes may require specific conditions; if so, this is clearly indicated before you confirm the booking.

Date changes
If you need to move your booking, you can change the date within the same cancellation periods, subject to the home’s availability. If the new date has a different rate, the difference will be adjusted.

How the refund is processed
When a cancellation falls within the period, we process the refund within 24-48 hours. Depending on your bank, it may take up to 10 business days to appear in your account.

If we cancel
If, due to exceptional circumstances, a confirmed booking cannot be honored, you will receive a full refund of the amount paid. In addition, our team will help you find an equivalent Th’Eden home for the same dates, subject to availability.

Exceptional circumstances
In the event of force majeure (natural disasters, travel restrictions, etc.) we will offer a date change or credit, not an automatic refund.

If you have any questions about your booking, write to us at contact@thedenhomes.com or call us on +34 689 615 420. We reply within 24 hours.