These terms apply to every booking made at thedenhomes.com. You accept them when you confirm your stay, along with the [Política de cancelación] and the [Política de privacidad].

1. Who are we

Th’Eden Homes is the brand of Edenora Capital, S.L., tax ID B24841678, registered office at Calle de Zorrilla 27, 4A, 28014, Madrid.

2. Booking and confirmation

You choose the home and the dates, and complete the booking online. To book, you must be over 18 and stay at the home during the stay.

The booking is confirmed when you receive our confirmation email, after the first payment. Check that the details are correct; if you see any mistake, write to us as soon as possible.

3. Price

Before paying, you see the full breakdown of your stay, with no hidden charges. The price includes VAT and the services described on each home’s listing, including the concierge service.

The tourist tax, where it exists, is included in the price.

4. Payment

To confirm the booking, 30% of the total is paid. The remaining 70% is charged automatically when the free cancellation period ends:

• Stays of fewer than 15 nights: 14 days before arrival.
• Stays of 15 nights or more: 60 days before arrival.

If you book within that period, you pay the full amount when booking. If the second payment cannot be processed, we will let you know and you will have [48 horas] to complete it; after that period, the booking may be cancelled in accordance with the Cancellation Policy.

Payments are processed through Stripe. Th’Eden does not store your card details.

5. Cancellations, changes and refunds

Cancellations, date changes and refunds are governed by our [Política de cancelación], which you accept when you confirm the booking.

6. Right of withdrawal

As this is an accommodation service for specific dates, the 14-day right of withdrawal provided for distance purchases (article 103.l of the General Law for the Defense of Consumers and Users) does not apply. Your cancellation options are those set out in the Cancellation Policy.

7. Check-in and check-out

Check-in is from [15:00] and check-out is before [12:00]. If you need a different time, ask us and we will do our best depending on the home’s availability.

A few days before your arrival, you will receive all the information you need to access the home and organize your stay with peace of mind.

8. Guest registration

The law requires us to register the identity details of all guests and report them to the authorities. We will ask for them before your arrival. Without this registration, we cannot hand over the home to you.

9. Use of the home

• The number of guests may not exceed the capacity stated in the listing.
• Parties and events are not allowed without our prior written authorization.
• Pets are only allowed where the listing states so.
• Smoking is not allowed indoors.
• We ask you to respect your neighbors’ rest and the house rules you will receive before arrival.

If these rules are not respected, we may end the stay without a refund.

10. Deposit and damages

Before arrival, we place a €5000 pre-authorization on your card. It is released within a maximum of 7 days after check-out if the home is in the condition in which you received it.

You are responsible for damage caused during your stay by you or your companions, apart from normal wear and tear. If something breaks, let us know: we’ll sort it out with you.

11. Concierge service

The concierge service is included in every stay. It accompanies you before and during your stay for whatever you need. Any additional services you request are quoted separately before being confirmed.

12. Issues during the stay

If something isn’t working as it should, let us know right away through the concierge service. That way we can resolve it while you are at the home.

We are not responsible for personal belongings you leave in the home or for utility outages beyond our control. If one occurs, we will help you resolve it as soon as possible.

13. Complaints

You can write to us at contact@thedenhomes.com and we will reply within a maximum of 5 business days. Official complaint forms are also available to you, in Spain, and the Livro de Reclamações, in Portugal.

14. Personal data

We process your data in accordance with our [Política de privacidad].

15. Governing law

These terms are governed by Spanish law, without prejudice to the consumer protection rules of your country of residence that apply to you. If you are a consumer, you may go to the courts of your place of residence.

Last updated: October 13, 2026.